Exchange & Refund

How will I obtain my refund?

If your item is defective or not as described, kindly send us clear images demonstrating the damage in an email to support@personalhouse.com. Upon reviewing your request, Personal House representatives will propose...

Timind Website

11 May 2023

Am I required to return a defective item I received?

At this time, we do not have policies in place for product returns. There is no need to return the damaged item you received to obtain a refund or replacement....

Timind Website

11 May 2023

How can I exchange an item?

To request an exchange for a different product, please reach out to us at support@personalhouse.com. Please note that our products are custom-made; we do not offer exchanges or refunds unless...

Timind Website

11 May 2023

When can I expect my refund?

All refunds will be issued to your original payment method. If you made a payment using a credit or debit card, refunds will be processed by the card-issuing bank within...

Timind Website

11 May 2023

What steps should I take if an item is damaged or incorrect?

In the event that you receive a damaged or incorrect item, kindly send an email to support@personalhouse.com with the following information: Order number: Including your order number allows us to...

Timind Website

11 May 2023