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Exchange & Refund
How will I obtain my refund?
If your item is defective or not as described, kindly send us clear images demonstrating the damage in an email to support@personalhouse.com. Upon reviewing your request, Personal House representatives will propose...
Timind Website
11 May 2023 -
Exchange & Refund
Am I required to return a defective item I received?
At this time, we do not have policies in place for product returns. There is no need to return the damaged item you received to obtain a refund or replacement....
Timind Website
11 May 2023 -
Exchange & Refund
How can I exchange an item?
To request an exchange for a different product, please reach out to us at support@personalhouse.com. Please note that our products are custom-made; we do not offer exchanges or refunds unless...
Timind Website
11 May 2023 -
Exchange & Refund
When can I expect my refund?
All refunds will be issued to your original payment method. If you made a payment using a credit or debit card, refunds will be processed by the card-issuing bank within...
Timind Website
11 May 2023 -
Exchange & Refund
What steps should I take if an item is damaged or incorrect?
In the event that you receive a damaged or incorrect item, kindly send an email to support@personalhouse.com with the following information: Order number: Including your order number allows us to...
Timind Website
11 May 2023