Replacement & Refund

When can I expect my refund?

Posted 09 May 2023

All refunds will be issued to your original payment method. If you made a payment using a credit or debit card, refunds will be processed by the card-issuing bank within 5-10 business days following receipt of the returned item or cancellation request. For inquiries regarding when the credit will appear in your account, please contact the card-issuing bank directly.

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  • Replacement & Refund

    How will I obtain my refund?

    If your item is defective or not as described, kindly send us clear images demonstrating the damage in an email to support@personalhouse.com. Upon reviewing your request, Personal House representatives will propose...

    Posted 09 May 2023
  • Replacement & Refund

    Am I required to return a defective item I received?

    At this time, we do not have policies in place for product returns. There is no need to return the damaged item you received to obtain a refund or replacement....

    Posted 09 May 2023
  • Replacement & Refund

    How can I exchange an item?

    To request an exchange for a different product, please reach out to us at support@personalhouse.com. Please note that our products are custom-made; we do not offer exchanges or refunds unless...

    Posted 09 May 2023