How can I exchange an item?

To request an exchange for a different product, please reach out to us at support@personalhouse.com.

Please note that our products are custom-made; we do not offer exchanges or refunds unless you receive an item with a major issue, such as:

• A significant discrepancy from the description or summary provided to you.
• Damage due to our factory's or the carrier's error.
• A mismatch with your order (product type, color, size, design, etc.).

Allow for a 20% variation between the advertised image and the actual item you receive, as advertised images may slightly differ from the actual item in color due to photo lighting or monitor display.