Replacement & Refund

How can I exchange an item?

Posted 09 May 2023

To request an exchange for a different product, please reach out to us at

Please note that our products are custom-made; we do not offer exchanges or refunds unless you receive an item with a major issue, such as:

  • A significant discrepancy from the description or summary provided to you.
  • Damage due to our factory's or the carrier's error.
  • A mismatch with your order (product type, color, size, design, etc.).

Allow for a 20% variation between the advertised image and the actual item you receive, as advertised images may slightly differ from the actual item in color due to photo lighting or monitor display.

By Timind Website
  • Replacement & Refund

    How will I obtain my refund?

    If your item is defective or not as described, kindly send us clear images demonstrating the damage in an email to Upon reviewing your request, Personal House representatives will propose...

    Posted 09 May 2023
  • Replacement & Refund

    Am I required to return a defective item I received?

    At this time, we do not have policies in place for product returns. There is no need to return the damaged item you received to obtain a refund or replacement....

    Posted 09 May 2023