To request an exchange for a different product, please reach out to us at firstname.lastname@example.org.
Please note that our products are custom-made; we do not offer exchanges or refunds unless you receive an item with a major issue, such as:
- A significant discrepancy from the description or summary provided to you.
- Damage due to our factory's or the carrier's error.
- A mismatch with your order (product type, color, size, design, etc.).
Allow for a 20% variation between the advertised image and the actual item you receive, as advertised images may slightly differ from the actual item in color due to photo lighting or monitor display.