How can I exchange an item?
To request an exchange for a different product, please reach out to us at support@personalhouse.com.
Please note that our products are custom-made; we do not offer exchanges or refunds unless you receive an item with a major issue, such as:
- A significant discrepancy from the description or summary provided to you.
- Damage due to our factory's or the carrier's error.
- A mismatch with your order (product type, color, size, design, etc.).
Allow for a 20% variation between the advertised image and the actual item you receive, as advertised images may slightly differ from the actual item in color due to photo lighting or monitor display.
Related products
To request an exchange for a different product, please reach out to us at support@personalhouse.com.
Please note that our products are custom-made; we do not offer exchanges or refunds unless you receive an item with a major issue, such as:
- A significant discrepancy from the description or summary provided to you.
- Damage due to our factory's or the carrier's error.
- A mismatch with your order (product type, color, size, design, etc.).
Allow for a 20% variation between the advertised image and the actual item you receive, as advertised images may slightly differ from the actual item in color due to photo lighting or monitor display.
