In the event that you receive a damaged or incorrect item, kindly send an email to firstname.lastname@example.org with the following information:
- Order number: Including your order number allows us to swiftly locate your order and confirm your purchase. This helps speed up the process of resolving the issue and obtaining a refund or replacement.
- Images or video of the defective or incorrect item: Capture clear images of the damaged or wrong item, along with any packaging or labels. This serves as evidence of the problem and may be necessary to support your claim.
- Accurate delivery address: If the delivery address was inaccurate or incomplete during the order process, it may have contributed to the issue.
Our customer support team will review your case and respond promptly. If the problem is severe, we will arrange for a replacement or issue a refund within a reasonable timeframe.