Replacement & Refund

What steps should I take if an item is damaged or incorrect?

Posted 09 May 2023

In the event that you receive a damaged or incorrect item, kindly send an email to support@personalhouse.com with the following information:

  • Order number: Including your order number allows us to swiftly locate your order and confirm your purchase. This helps speed up the process of resolving the issue and obtaining a refund or replacement.
  • Images or video of the defective or incorrect item: Capture clear images of the damaged or wrong item, along with any packaging or labels. This serves as evidence of the problem and may be necessary to support your claim.
  • Accurate delivery address: If the delivery address was inaccurate or incomplete during the order process, it may have contributed to the issue.

Our customer support team will review your case and respond promptly. If the problem is severe, we will arrange for a replacement or issue a refund within a reasonable timeframe.

By Timind Website
  • Replacement & Refund

    How will I obtain my refund?

    If your item is defective or not as described, kindly send us clear images demonstrating the damage in an email to support@personalhouse.com. Upon reviewing your request, Personal House representatives will propose...

    Posted 09 May 2023
  • Replacement & Refund

    Am I required to return a defective item I received?

    At this time, we do not have policies in place for product returns. There is no need to return the damaged item you received to obtain a refund or replacement....

    Posted 09 May 2023
  • Replacement & Refund

    How can I exchange an item?

    To request an exchange for a different product, please reach out to us at support@personalhouse.com. Please note that our products are custom-made; we do not offer exchanges or refunds unless...

    Posted 09 May 2023