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There are several reasons why your items might be shipped separately, including:

• Availability: Occasionally, items in your order may be sourced from different warehouses. In such instances, each item may be shipped separately to ensure timely delivery.
• Shipping method: Various items may necessitate different shipping methods. For instance, some items may require special handling or packaging, while others may need to be shipped separately due to size or weight limitations.
• Timing: At times, items in your order may be ready to ship at different intervals or may be divided during the manufacturing process, resulting in separate shipments. In such cases, each item may be shipped individually to prevent delays for the entire order.

Nonetheless, during checkout, you will be charged a single combined shipping fee for all items in your order. Each shipment of your order will be accompanied by a shipping notification. If the second package does not arrive within 5-7 business days of the first, please contact us, and we will provide immediate assistance.

All products are created on demand, which signifies that when you place an order, we will produce the item solely for you to ensure the highest quality. The production process encompasses personalization, quality control to make certain that every product reaches our clients in prime condition, and finally packaging. As all products are made on demand, a specific time frame is necessary for production before dispatching them to you.

The shipping time is determined from the moment your order departs our facility until it reaches your delivery destination.

Production and shipping times differ based on the items you acquire and the location of delivery. Please be aware that this is only an estimated time frame.

Product	Production time	Shipping time
Apparel	3-5 working days	7-10 working days
Pillow	3-5 working days	7-10 working days
Mug	3-5 working days	7-10 working days
Ornament	3-5 working days	7-10 working days
Doormat	3-5 working days	7-10 working days
Canvas	3-5 working days	7-10 working days
Poster	3-5 working days	7-10 working days
Metal Sign	3-5 working days	7-10 working days
Night Light	2-4 working days	8-14 working days
Tumbler	5-12 working days	8-14 working days
Other	3-5 working days	7-10 working days

*Important Note: During busy special events such as Valentine's Day, Women's Day, Mother's Day, Father's Day, Halloween, or Christmas, production and shipping times may take a few extra days. Our deadline dates will be displayed on our website. We do not guarantee punctual arrivals nor assume responsibility for late deliveries of orders placed after the cut-off dates.

To request an exchange for a different product, please reach out to us at support@personalhouse.com.

Please note that our products are custom-made; we do not offer exchanges or refunds unless you receive an item with a major issue, such as:

• A significant discrepancy from the description or summary provided to you.
• Damage due to our factory's or the carrier's error.
• A mismatch with your order (product type, color, size, design, etc.).

Allow for a 20% variation between the advertised image and the actual item you receive, as advertised images may slightly differ from the actual item in color due to photo lighting or monitor display.

Shipping fees depend on various factors, including package weight and size, chosen shipping method, and destination address. Shipping costs are determined during the checkout process.

If the total order amount is $80 or more, shipping fees will not be applied.

Please be aware that shipping fees may change based on promotions, discounts, or special offers. Some items might also qualify for free shipping or reduced shipping fees.

If you have any questions or concerns regarding shipping fees or options, please reach out to our customer service team for support. We are here to assist you in finding the best shipping solution for your requirements.

If your item is defective or not as described, kindly send us clear images demonstrating the damage in an email to support@personalhouse.com. Upon reviewing your request, Personal House representatives will propose the most reasonable solution by offering a replacement or refund.

Our policy is valid for 30 days from the delivery date. Unfortunately, we cannot provide a refund or exchange if this 30-day window has elapsed.