Tracking your order
I haven't received an order confirmation email. What steps should I take?Updated 19 days ago If you haven't received an order confirmation email after placing an order, consider taking the following actions:
- Inspect your spam or junk folder: Order confirmation emails may occasionally be filtered into your spam or junk folder, so examine those folders to see if the email was delivered there instead of your inbox.
- Confirm your email address: Ensure that the email address you entered during the checkout process is accurate and spelled correctly. If the email address is incorrect, you might not receive the order confirmation email.
- Allow additional time: Order confirmation emails can sometimes take a while to arrive, particularly during high volume periods or technical issues. Wait a few hours or a day to see if the email is delivered.
How can I cancel my order?Updated 19 days ago
As per our policy, you can cancel your order within the first 2 hours after placing the order on our website. If you would like to cancel your order, please contact us through our Live chat feature, our customer service team or send us an email at email@example.com with the subject line "Cancel my order - [Your order number]".
Please note that we will do our best to accommodate your request, but if your order has already been processed and shipped, we can not cancel it.
How do I modify my order?Updated 19 days ago To make changes to your order, contact our customer service team as soon as possible. Depending on the status of your order, we may or may not be able to modify it. Follow these steps:
- Reach out to customer service: or via firstname.lastname@example.org within 2 hours of placing your order.
- Provide order information: To expedite the process, please include your order number and the specifics of the changes you'd like to make (text, size, color, etc.). This information will help our team locate your order quickly and implement the necessary changes.
- Await confirmation: After submitting your request, our customer service team will assess your order and determine whether the change is feasible. We will notify you as soon as possible regarding the outcome of the change request.
Also, modifying orders will result in a longer delivery time, so please consider this before making changes.
How do I track my order?Updated 19 days ago Follow these steps to track your order:
- Check your email: We will send you an email with tracking information once your order has been shipped. Be sure to check your inbox, spam folder, and other folders in case the email was filtered.
- Log in to your account: If you created an account when placing your order, log in to your account on our website to check your order status. You should be able to view the order details and track the shipment.
- Contact customer service: If you can't find the tracking information or have questions about your order status, please contact our Customer Service or via email@example.com. We are happy to assist and provide any information you need.
How can I tell if my order was accepted?Updated 19 days ago You should receive an order confirmation email when you place an order with us, indicating that we have received your order. If you did not receive an order confirmation email, check your spam folder or contact our customer service team to confirm that we have received your order.
Additionally, if you created an account with us when placing your order, you can log in to your account on our website to view your order history and check the status of your current orders. You should be able to see if your order was accepted and is being processed.
If you have placed your order but have not received a confirmation, there may be an issue with the transaction. Contact us, and we will provide prompt assistance.
Where can I locate the size guide?Updated 19 days ago When you click on a specific product page, you will find available colors, details, and a size chart. The size chart can be accessed by clicking the "Size guide" link, which is located beneath the price on the right side.
If you require further assistance, please contact us via email at firstname.lastname@example.org.