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If your order was expected to arrive but has not yet been delivered, please assist us by doing the following before contacting us:
If the delivery address was correct and the parcel was not left at the post office or with a neighbor, please contact us at support@personalhouse.com and provide your order number.
If you find an error in your delivery address, we can send a replacement, but the new order would be at your own expense.
If your tracking number is not functioning, it could be due to various reasons. Here are some steps to help you resolve the issue:
If the issue persists after 48 hours, contact our Customer Service, Live chat section at the bottom right corner of the screen, or via support@personalhouse.com so that we can provide prompt assistance.
In some instances, there may be delays or problems with the shipment beyond our control. If you are concerned about your order's status or have any other questions or concerns, please do not hesitate to contact our customer service team for help.
There are several reasons why your items might be shipped separately, including:
Nonetheless, during checkout, you will be charged a single combined shipping fee for all items in your order. Each shipment of your order will be accompanied by a shipping notification. If the second package does not arrive within 5-7 business days of the first, please contact us, and we will provide immediate assistance.
We recognize that you may occasionally need to change your shipping address after submitting an order. At Custom Chic, we strive to ensure that your order is delivered as swiftly and efficiently as possible. Hence, we permit customers to alter their shipping address within the first 2 hours of placing an order through our Live chat feature on our website, Customer Service, or via support@personalhouse.com.
Please note that changing your shipping address after the initial 2 hours may not be feasible, as your order might already be in production.
Additionally, some orders might not be eligible for address changes due to security reasons or other factors.
Also, keep in mind that altering your shipping address may result in a longer delivery time than initially anticipated. Please allow some extra time for your goods to arrive.
Shipping fees depend on various factors, including package weight and size, chosen shipping method, and destination address. Shipping costs are determined during the checkout process.
If the total order amount is $80 or more, shipping fees will not be applied.
Please be aware that shipping fees may change based on promotions, discounts, or special offers. Some items might also qualify for free shipping or reduced shipping fees.
If you have any questions or concerns regarding shipping fees or options, please reach out to our customer service team for support. We are here to assist you in finding the best shipping solution for your requirements.
If you have any questions, we would love to hear from you, whether it's a complaint or a compliment. Contact us now!
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We’re sorry if you still having an issue, please let us know how we can help