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Personalized Gifts for Sister FAQs
Can I exchange my order if it is defective?
If the item you order arrives damaged or with errors in the designs due to our printer and you provide
photo or video evidence
, we'll
remake
and
ship
a new mug to you at
no extra cost
.
Can I get a refund if my order is returned?
Sign up on our website for a discount on your first order. Existing customers can contact our customer service:
support@personalhouse.com
to complete certain tasks for a discount code on future purchases.
Can I preview my design before confirming the purchase?
Yes, after customizing your shirt, click the [Preview] button located above the [Add to cart] button to review your design before finalizing your purchase.
How Long Does My Order Stay at the Pickup Point (Post Office)?
Your order will stay at the pickup point for
10 days
from when the shipping party informs you about the order status. After 10 days, the order will be returned to the seller, and we cannot be responsible for the returned order.