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Personalized Birthday Gifts FAQs
Can I exchange my order if it is defective?
If the item you order arrives damaged or with errors in the designs due to our printer and you provide
photo or video evidence
, we'll
remake
and
ship
a new mug to you at
no extra cost
.
Where can I get the tracking link?
Once your order is shipped, you'll receive a tracking link via email within 3-4 days after placing your order. If you didn't use an email to order, please check your SMS for tracking details. If you're unable to find the tracking information, contact our customer service team and provide your shipping code.
Do Personal House offer gift wrapping or special packaging for gifts?
Now, Personal House does
not
offer gift wrapping or special packaging for gifts.
Is there a character limit when adding text to the design?
Characters are limited to ensure product aesthetics. If characters cannot be reduced or changed, customers can contact our customer support team to edit texts
Can Personal House Deliver A Birthday Gift With A Special Note?
Currently, Personal House does
not
offer the option to include personalized notes.