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Personalized 60th Birthday Gifts FAQs
What if my shirt doesn't fit?
We’re sorry that we offer remakes only if the shirt size you received differs by over 3cm from the website description. If you chose and confirmed the size at checkout, and it matches our description, we provide a 20% reorder discount (see
replacement policy
for details).
Why does tracking say delivered but I still haven't received it?
Wait 1-2 days as the package might be at your local post office or hidden near your home by the delivery person. During this time, check with your neighbors and garden areas or contact the carrier for more details. If it’s still missing, please reach out to us via email.
Are there any restrictions on the custom levels?
There are some restrictions depending on the designs you want to custom. Our website offers extensive customization options, and you can contact us at
support@personalhouse.com
if you need additional features.
I forgot to apply a discount code when ordering. What should I do?
You can cancel the order and redo it with the discount code. For additional help, contact customer service.