I haven't received an order confirmation email. What steps should I take?

If you haven't received an order confirmation email after placing an order, consider taking the following actions:

• Inspect your spam or junk folder: Order confirmation emails may occasionally be filtered into your spam or junk folder, so examine those folders to see if the email was delivered there instead of your inbox.
• Confirm your email address: Ensure that the email address you entered during the checkout process is accurate and spelled correctly. If the email address is incorrect, you might not receive the order confirmation email.
• Allow additional time: Order confirmation emails can sometimes take a while to arrive, particularly during high volume periods or technical issues. Wait a few hours or a day to see if the email is delivered.

If you still cannot locate the email, your email address might have been entered incorrectly. Contact us at support@personalhouse.com, and we will gladly correct the email address and resend the order confirmation. In other cases, the order might not have been processed, so contact us before placing a new order to avoid duplicating the order.