Delivery & Shipping

My tracking number is not working. What should I do?

Posted 09 May 2023

If your tracking number is not functioning, it could be due to various reasons. Here are some steps to help you resolve the issue:

  • Check for typos: Ensure that you have entered the tracking number accurately. Verify if there are any typos or errors in the number.
  • Wait a bit longer: Tracking information may take a few hours or even a day to update after your order has been shipped. Additionally, order status will only be updated upon arrival at the warehouse or transshipment location. If your tracking number does not work immediately upon receiving the email confirmation, please wait 24 - 48 hours for it to update and check again.

If the issue persists after 48 hours, contact our Customer Service, Live chat section at the bottom right corner of the screen, or via so that we can provide prompt assistance.

In some instances, there may be delays or problems with the shipment beyond our control. If you are concerned about your order's status or have any other questions or concerns, please do not hesitate to contact our customer service team for help.

By Timind Website