If your order was expected to arrive but has not yet been delivered, please assist us by doing the following before contacting us:
- Check the tracking information: Use the provided tracking number to check your shipment's status. Occasionally, there may be delays or issues with the carrier beyond our control. If the tracking information shows that the package has been delivered but you have not received it, contact the carrier for further details.
- Verify your shipping address: Ensure that the shipping address you provided is accurate and current. It is possible that the carrier attempted delivery to the wrong address or that the package is being held at a local post office or delivery center.
- Ask your neighbors if the courier left the parcel with them.
If the delivery address was correct and the parcel was not left at the post office or with a neighbor, please contact us at firstname.lastname@example.org and provide your order number.
If you find an error in your delivery address, we can send a replacement, but the new order would be at your own expense.