Skip to content

Welcome to our store

FREE SHIPPING on all U.S. orders over $80

1 2
Personal House
  • Home
  • Delivery & Shipping
  • My order should have arrived by now, but I still have not received it. What should I do?
Delivery & Shipping

My order should have arrived by now, but I still have not received it. What should I do?

Personal House Timind Website
15 May 2023
share
Copy to clipboard

If your order was expected to arrive but has not yet been delivered, please assist us by doing the following before contacting us:

  • Check the tracking information: Use the provided tracking number to check your shipment's status. Occasionally, there may be delays or issues with the carrier beyond our control. If the tracking information shows that the package has been delivered but you have not received it, contact the carrier for further details.
  • Verify your shipping address: Ensure that the shipping address you provided is accurate and current. It is possible that the carrier attempted delivery to the wrong address or that the package is being held at a local post office or delivery center.
  • Ask your neighbors if the courier left the parcel with them.

If the delivery address was correct and the parcel was not left at the post office or with a neighbor, please contact us at support@personalhouse.com and provide your order number.

If you find an error in your delivery address, we can send a replacement, but the new order would be at your own expense.

Related products

If your order was expected to arrive but has not yet been delivered, please assist us by doing the following before contacting us:

  • Check the tracking information: Use the provided tracking number to check your shipment's status. Occasionally, there may be delays or issues with the carrier beyond our control. If the tracking information shows that the package has been delivered but you have not received it, contact the carrier for further details.
  • Verify your shipping address: Ensure that the shipping address you provided is accurate and current. It is possible that the carrier attempted delivery to the wrong address or that the package is being held at a local post office or delivery center.
  • Ask your neighbors if the courier left the parcel with them.

If the delivery address was correct and the parcel was not left at the post office or with a neighbor, please contact us at support@personalhouse.com and provide your order number.

If you find an error in your delivery address, we can send a replacement, but the new order would be at your own expense.

Back to blog
share
Copy to clipboard

Related posts

  • All products are created on demand, which signifies that when you place an order, we will produce the item solely for you to ensure the highest quality. The production process...

    Personal House Timind Website
    15 May 2023
  • Delivery & Shipping

    What is the shipping fee?

    Shipping fees depend on various factors, including package weight and size, chosen shipping method, and destination address. Shipping costs are determined during the checkout process. If the total order amount...

    Personal House Timind Website
    15 May 2023
  • We recognize that you may occasionally need to change your shipping address after submitting an order. At Custom Chic, we strive to ensure that your order is delivered as swiftly...

    Personal House Timind Website
    15 May 2023
1 717
Read more Read Less